These Terms of Sale govern purchases made through the Fortivo Health website at https://fortivohealth.com. They explain the terms applicable to product listings, orders, payments, pricing, delivery, cancellations, refunds and other matters relating to transactions completed through our website.

By placing an order, you acknowledge that you have read these Terms of Sale and agree to the terms applicable to your transaction, subject to your rights under applicable law.

1. Seller Information

The website operates under the Fortivo Health brand.

• Legal entity: [Insert registered legal entity name]

• Brand: Fortivo Health

• Website: https://fortivohealth.com

• Registered address: [Insert registered business address]

• Customer support email: [Insert support email]

• Telephone: [Insert contact number, if applicable]

The legal entity identified above is responsible for accepting and fulfilling orders through the website, subject to the terms of the relevant transaction and applicable law.

2. Products Offered for Sale

Fortivo Health offers products through its online catalogue, including products such as Glutathione S-100, Vital NAD100 and other formulations made available for purchase.

Each product listing may contain information such as the product name, description, packaging, quantity, price, ingredients, directions, warnings and other relevant details.

Customers should review the available product information, label instructions, warnings and applicable restrictions before placing an order.

Product images are provided for illustrative purposes unless expressly stated otherwise. Packaging, presentation or other non-material visual details may vary, provided that the product supplied complies with the applicable description and legal requirements.

We aim to keep product information accurate and current. However, if a listing contains a material error or omission, we will take appropriate steps to address it in accordance with applicable law.

3. Product Availability

Products displayed on our website are subject to availability, applicable sales restrictions and fulfilment capacity.

The appearance of a product on the website does not guarantee that it will remain available at the time an order is placed.

If a product becomes unavailable after you submit an order, we may contact you regarding the available options. Where an order cannot be fulfilled and payment has been received, we will arrange an appropriate refund in accordance with our Refunds & Returns Policy and applicable law.

We may add, discontinue, modify or restrict products offered for sale from time to time.

4. Eligibility to Purchase

By placing an order, you confirm that:

• You are legally capable of entering into a binding transaction.

• The information you provide during checkout is accurate and complete.

• You are authorised to use the selected payment method.

• Your purchase and intended receipt of the product comply with applicable laws.

• You meet any applicable age, destination or product-specific eligibility requirements.

We may decline or cancel an order where reasonably necessary to comply with the law, address suspected fraud, enforce legitimate product restrictions or resolve material transaction errors.

Nothing in this section removes any rights available to consumers under applicable law.

5. Product Prices and Taxes

All prices displayed on the website are subject to the currency, tax treatment and other information communicated at the time of purchase.

The applicable product price, shipping charges, discounts and taxes, where relevant, will be displayed during checkout before you submit your order.

Prices may change from time to time. Any change will not ordinarily alter the price of an order that has already been accepted, except where a correction or adjustment is legally permissible and appropriately communicated.

If a material pricing error occurs, we may contact you before proceeding with the affected order. Where an order cannot lawfully or reasonably be fulfilled at the displayed price, we will provide an appropriate resolution, including cancellation and refund where required.

Applicable GST or other taxes will be charged and documented in accordance with the relevant tax requirements.

6. Orders and Order Acceptance

Placing an order through the website constitutes an offer to purchase the selected products under the applicable transaction terms.

After you submit an order, you may receive an automated order acknowledgement by email, SMS or another available communication channel.

An automated acknowledgement confirms receipt of your order request and does not necessarily constitute final acceptance of the order.

An order will be treated as accepted when Fortivo Health confirms acceptance through its order processing system or otherwise communicates acceptance, subject to applicable law.

We may need to review or decline an order in circumstances including:

• Product unavailability.

• Incorrect or incomplete customer information.

• Suspected fraudulent or unauthorised transactions.

• Payment authorisation failures.

• Material pricing or listing errors.

• Delivery restrictions or legal requirements.

• Duplicate or unusually large orders requiring verification.

If we cancel an order after receiving payment, we will arrange a refund of the eligible amount paid in accordance with applicable law.

7. Customer Information and Checkout

Customers must provide accurate information during checkout, including their name, contact details, billing address and shipping address.

Where applicable, customers may also be asked to provide business details, GSTIN or other tax information necessary for invoicing and compliance.

You are responsible for reviewing the order summary, product selection, quantities, delivery details and applicable charges before submitting the order.

If you identify an error after placing an order, contact customer support promptly. Changes cannot be guaranteed once an order has entered processing or dispatch.

Personal information provided during checkout is handled in accordance with our Privacy Policy.

8. Payments

Payments may be processed through third-party payment gateways or other payment methods made available at checkout.

Available payment methods may include cards, UPI, net banking, digital wallets or other supported options, depending on the website configuration and the customer’s location.

Orders requiring advance payment will generally proceed after successful payment confirmation.

We do not guarantee that every payment method will remain available at all times. Payment authorisation, settlement, verification and refund processing may depend on the relevant financial institution or payment provider.

You must use a payment method that you are authorised to use. Suspected payment fraud or unauthorised transactions may result in order review or cancellation.

Any payment-related information is handled as described in our Privacy Policy and the applicable payment provider’s terms.

9. Discounts, Promotional Offers and Coupons

Fortivo Health may offer promotional pricing, coupon codes, bundles, limited-period offers or other discounts.

Each offer may be subject to specific conditions, including eligibility requirements, minimum purchase values, validity periods, product exclusions and limits on use.

Unless expressly stated otherwise:

• Coupons must be valid and applicable to the selected products.

• Certain promotions may not be combined.

• Discounts cannot be applied retrospectively to completed purchases unless we expressly permit this.

• Expired, invalid, misused or fraudulently obtained codes may be rejected.

• Promotional offers may be withdrawn or modified prospectively, subject to applicable law and the terms communicated for the offer.

Where an offer has already been validly applied to an accepted order, any subsequent adjustment will be handled in accordance with the relevant offer terms and applicable law.

10. Affiliate Links and Referral Discounts

Fortivo Health may operate an affiliate or partner programme through which eligible participants promote products using referral links or unique discount codes.

10.1 Customer Purchases Through Affiliates

Customers may receive a discount when purchasing through a qualifying affiliate link or by using a valid affiliate coupon code.

The applicable discount, eligible products and other conditions will be displayed or communicated as part of the relevant offer.

The use of an affiliate link or code does not change the customer’s rights under these Terms of Sale, our Refunds & Returns Policy or applicable law.

10.2 Referral Tracking

Where affiliate tracking is enabled, the website may use referral identifiers, cookies or similar technologies to attribute qualifying purchases to the relevant affiliate.

Such tracking is subject to our Privacy Policy and any applicable consent requirements.

10.3 Affiliate Commissions

Affiliate commissions are governed by the separate affiliate programme terms.

Where permitted by those terms and applicable law, cancelled, refunded, returned or fraudulent orders may be excluded from commission calculations or result in an adjustment to previously recorded commissions.

Customers are not responsible for paying affiliate commissions separately unless an applicable transaction explicitly and lawfully provides otherwise.

10.4 Affiliate Representations

Affiliates are responsible for making accurate and authorised representations about Fortivo Health products.

Affiliates must not make misleading claims, promise guaranteed health outcomes, misrepresent product approvals or offer unauthorised discounts or refunds.

Affiliate promotional activities must comply with applicable advertising, consumer protection and disclosure requirements.

11. Shipping and Delivery

Delivery availability, estimated processing periods, shipping charges, tracking and delivery conditions are governed by our Shipping & Delivery Policy.

Estimated delivery dates are provided as guidance unless expressly stated as guaranteed. Delivery may be affected by product availability, courier operations, destination restrictions and other circumstances.

Customers must provide an accurate shipping address and contact information.

If a shipment is delayed, lost, damaged or incorrectly delivered, please contact our support team. We will review the circumstances and provide an appropriate resolution in accordance with our Shipping & Delivery Policy and applicable law.

12. Cancellations, Returns and Refunds

Order cancellations, return eligibility, replacement procedures and refunds are governed by our Refunds & Returns Policy.

Customers should review that policy before placing an order.

Refunds, where approved or required, will generally be initiated through the original payment method where supported. The time taken for funds to appear in the customer’s account may depend on the payment provider or financial institution.

Products that have been opened, used, unsealed or consumed may be subject to restrictions because of product integrity and hygiene requirements, subject to applicable law and any remedies required for defective, damaged or incorrectly supplied goods.

Nothing in these Terms of Sale excludes or restricts any mandatory rights relating to cancellations, refunds, returns or defective products.

13. Product Use and Health-Related Information

Fortivo Health may offer wellness-related products and educational information about their ingredients, formulation or intended use.

Product information on the website is provided for the purpose of describing the relevant product and should be read alongside its label, directions, warnings and other applicable documentation.

Unless expressly stated and lawfully substantiated, website content should not be interpreted as a guarantee of a particular health outcome.

Purchasing a product does not establish that it is suitable for every individual or medical circumstance.

Customers should review product directions and warnings and seek advice from an appropriately qualified healthcare professional where relevant.

Customers must not disregard professional medical advice or use a product contrary to its applicable directions or legal restrictions.

Product availability and sale are subject to applicable product classification, licensing, labelling and marketing requirements in the relevant market.

14. Product Quality and Customer Complaints

Fortivo Health aims to supply products that conform to their applicable descriptions and legal requirements.

If you receive a defective, damaged, expired, tampered or incorrectly supplied product, please contact customer support with your order number and relevant supporting information.

We may request photographs, packaging information, batch details or other reasonable evidence to investigate the issue.

Depending on the circumstances, the appropriate remedy may include a replacement, refund or another remedy available under applicable law.

Customers should not use or consume products where the packaging or safety seal appears compromised or where there is a reasonable concern about product integrity.

15. Intellectual Property

Product names, logos, trademarks, photographs, product descriptions, website content and other materials displayed on the Fortivo Health website may be protected by intellectual property laws.

Purchasing a product does not grant you ownership of or unrestricted rights to use our trademarks, branding, product imagery or other protected materials.

You may not reproduce, distribute, commercially exploit or misrepresent these materials without the required authorisation, except where permitted by applicable law.

16. Limitation of Liability

To the extent permitted by applicable law, Fortivo Health will not be responsible for losses arising solely from circumstances beyond its reasonable control, including certain third-party payment processing interruptions, courier disruptions or events that could not reasonably have been prevented.

Nothing in these Terms of Sale excludes or limits liability that cannot lawfully be excluded or limited, including applicable statutory consumer rights, remedies for defective or misdescribed products, or other mandatory obligations.

Any limitation of liability will be interpreted in accordance with the laws applicable to the relevant transaction.

17. Privacy and Personal Information

Personal information collected during browsing, checkout, payment, order fulfilment, customer support and affiliate-related transactions is handled in accordance with our Privacy Policy.

We may share relevant information with payment providers, shipping partners, website service providers and other authorised recipients as necessary to complete transactions, administer the website, prevent fraud and comply with legal obligations.

Please review our Privacy Policy for further information about data collection, use, retention, disclosures and applicable privacy rights.

18. Governing Law and Disputes

These Terms of Sale are subject to applicable law and any mandatory consumer protection rights available to the customer.

The governing law, dispute resolution process and competent courts or authorities will depend on the legal entity operating the website, the relevant transaction and applicable law.

Nothing in this section is intended to deprive a consumer of any non-waivable rights or legal remedies available in their place of residence.

[Insert the governing-law and jurisdiction clause approved for the registered operating entity.]

19. Changes to These Terms

Fortivo Health may revise these Terms of Sale to reflect changes in products, pricing, payment methods, shipping arrangements, promotional activities or legal obligations.

The updated version will be published on this page with a revised “Last Updated” date.

Where a change affects an existing order or requires additional notice or consent under applicable law, we will handle the change accordingly.

We encourage customers to review these Terms of Sale before completing a purchase.

20. Contact Information

For questions concerning product purchases, payments, orders, cancellations or other matters relating to these Terms of Sale, please contact:

Fortivo Health Customer Support

• Website: https://fortivohealth.com

• Email: [Insert customer support email]

• Telephone: [Insert contact number, if applicable]

• Registered address: [Insert registered business address]

Please include your order number, where applicable, to help us identify and resolve your enquiry.

Fortivo Health

Thank you for choosing Fortivo Health. We appreciate your trust and aim to provide a transparent, reliable and responsible purchasing experience.