At Fortivo Health, we aim to make every order experience simple, transparent and reliable. This Shipping & Delivery Policy explains how orders are processed, shipped, tracked and delivered when you purchase products through our website.

By placing an order on our website, you acknowledge this policy, subject to your rights under applicable law.

1. Shipping Coverage

Fortivo Health ships to eligible locations based on product availability, courier serviceability and applicable shipping restrictions.

Available delivery locations and shipping charges will be displayed during checkout wherever supported.

Delivery availability may vary depending on your postal code, the product ordered and the logistics partners serving your area.

Certain products may be subject to additional shipping, handling or destination restrictions. We will communicate relevant restrictions before completing an order where reasonably practicable.

2. Order Processing

Orders are processed after successful payment confirmation or, where offered, confirmation of an approved alternative payment method.

Our order processing activities may include:

• Verifying order and payment details.

• Preparing and packaging the products.

• Completing necessary quality and dispatch checks.

• Generating shipping documentation.

• Handing the package over to the designated logistics partner.

Orders are generally processed within [insert processing timeframe, for example, 1–3 business days], excluding Sundays and public holidays, unless otherwise communicated.

Processing times may be longer during sales, promotional campaigns, public holidays or periods of unusually high order volumes.

An order confirmation does not necessarily mean that the order has been dispatched.

3. Estimated Delivery Timelines

Estimated delivery timelines depend on the destination, courier availability, product availability and other logistical factors.

Our indicative delivery estimates are:

• Local deliveries: [Insert estimated timeframe]

• Domestic deliveries within India: [Insert estimated timeframe]

• Remote or difficult-to-service locations: Delivery may take additional time.

• International deliveries, if offered: Timelines depend on the destination, customs procedures and local delivery partners.

The applicable estimated delivery timeframe, where available, will be communicated during checkout, in your order confirmation or through shipping updates.

These estimates are not guaranteed delivery dates unless expressly stated otherwise. We will make reasonable efforts to fulfil orders within the communicated timeframe and address significant delays.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

The final shipping charge may depend on the delivery address, order value, shipment characteristics and available delivery service.

Fortivo Health may offer free shipping or promotional delivery rates on selected orders. Any minimum order value, eligibility conditions or exclusions will be communicated as part of the relevant offer.

Additional charges will not be imposed without an appropriate basis and disclosure as required by applicable law.

5. Order Confirmation and Tracking

Once your order has been accepted, you may receive an order confirmation through email, SMS or another communication channel provided during checkout.

After dispatch, tracking details may be shared when supported by the logistics partner.

You can use the tracking reference to check the shipment status through the relevant courier service.

Tracking updates may take some time to appear after dispatch. Delivery scans and estimated arrival dates are supplied by the logistics provider and may change during transit.

If you have not received tracking details within the expected processing period, please contact our customer support team with your order number.

6. Shipping Address and Contact Details

Please ensure that your shipping address, postal code, recipient name and contact number are accurate and complete when placing an order.

Fortivo Health is not responsible for delivery difficulties caused by incomplete or incorrect information provided at checkout, except where applicable law provides otherwise.

If you need to change your delivery details, contact us as soon as possible.

Address changes cannot be guaranteed after an order has been processed, packed or dispatched. If the shipment is already in transit, any change will depend on the logistics provider’s procedures and applicable charges, if any.

7. Delivery Attempts

Our logistics partners may make one or more delivery attempts, depending on their operating procedures and the destination.

Please ensure that someone is available to receive the package at the specified address when required.

If delivery cannot be completed because the recipient is unavailable, the address is incorrect, access is restricted or the shipment cannot be accepted, the courier may arrange another attempt, hold the package or return it to the sender.

Where a shipment is returned to Fortivo Health, we will review the circumstances and communicate the available options, including redelivery or a refund where appropriate.

Any additional delivery charges will be handled in accordance with the information disclosed to you, this policy and applicable law.

8. Delayed Deliveries

Although we work with logistics partners to support timely delivery, delays may occur because of circumstances outside our reasonable control.

These may include:

• Severe weather or natural disasters.

• Transport or logistics disruptions.

• Public holidays or unusually high order volumes.

• Remote-location delivery constraints.

• Incorrect or incomplete delivery information.

• Customs inspections for eligible international shipments.

• Government restrictions or other unforeseen events.

If your order appears to be delayed beyond the communicated estimate, please contact our customer support team.

We will make reasonable efforts to investigate the delay with the logistics provider and provide an update or appropriate resolution.

Nothing in this section excludes any delivery-related remedies available to you under applicable law.

9. Lost, Missing or Marked-as-Delivered Shipments

If your tracking information indicates that a shipment has been delivered but you have not received it, please contact us promptly.

We may ask you to confirm the delivery address and check whether the package was received by a household member, building reception or another authorised recipient.

We will coordinate with the relevant logistics provider to investigate the matter where appropriate.

If an order is confirmed lost or otherwise not delivered, we will assess the appropriate remedy in accordance with the circumstances and applicable law. This may include reshipment or a refund.

A courier status marked as delivered will not, by itself, eliminate any rights you may have under applicable law.

10. Damaged, Tampered or Incorrect Deliveries

Please inspect the outer packaging and product condition upon receipt.

If your order arrives damaged, appears tampered with, contains the wrong product or has missing items, contact our customer support team as soon as reasonably possible.

Please provide:

• Your order number.

• A description of the issue.

• Photographs of the outer packaging, shipping label and affected product, where available.

• Any other reasonable information needed to assess the issue.

Do not use or consume a product if its packaging or safety seal appears compromised or if you have concerns about its condition.

We will review the information and arrange an appropriate remedy, which may include replacement, reshipment or refund, subject to the circumstances and applicable law.

11. Product Packaging and Handling

Fortivo Health aims to package products appropriately for dispatch and routine transportation.

Customers should follow the storage instructions, handling precautions, expiry information and other directions provided on the product label or accompanying documentation.

If a product appears to have been exposed to conditions that may compromise its integrity during delivery, please contact us before using it.

Any special shipping or handling requirements applicable to a particular product will be communicated where necessary.

12. International Shipping and Customs

International shipping will be available only for destinations and products that Fortivo Health is able to serve lawfully.

Where international delivery is offered, the shipment may be subject to customs inspections, import restrictions, duties, taxes or other requirements imposed by the destination country.

Unless expressly stated otherwise during checkout, customers are responsible for understanding the import requirements applicable to their location and for any duties or charges lawfully payable by them.

Fortivo Health does not guarantee that every product listed on our website may be imported into every country.

Orders may be delayed, restricted or cancelled where import rules, product restrictions or other legal requirements prevent fulfilment.

If international shipping is not offered for your destination, this will be reflected in the available delivery options or communicated by our support team.

13. Order Cancellations and Shipping

If you wish to cancel an order, contact our support team as soon as possible.

Cancellation may be possible before dispatch, subject to order status and the applicable Refunds & Returns Policy.

Once an order has been handed over to a logistics provider, cancellation may no longer be possible through the standard process.

If an order is cancelled by Fortivo Health after payment has been received, any eligible refund will be processed in accordance with our Refunds & Returns Policy and applicable law.

For further details, please review our Refunds & Returns Policy.

14. Delivery Issues and Customer Support

If you experience a delivery issue, please contact us with your order number and a description of the problem.

Our team may coordinate with the courier, request relevant shipment details and communicate the available resolution.

We aim to handle delivery concerns fairly and efficiently. Resolution timelines may depend on the information available and the response time of the logistics provider.

15. Changes to This Policy

Fortivo Health may update this Shipping & Delivery Policy to reflect changes in delivery coverage, logistics partners, shipping services, operational procedures or applicable legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

We encourage customers to review this page before placing an order.

16. Contact Us

For questions about shipping, tracking, delivery delays or missing orders, please contact:

Fortivo Health Customer Support

• Website: https://fortivohealth.com

• Email: [Insert customer support email]

• Telephone: [Insert contact number, if applicable]

• Business address: [Insert registered business address]

Please include your order number in all shipping-related enquiries so that we can assist you efficiently.

Fortivo Health

Thank you for choosing Fortivo Health. We appreciate your trust and aim to deliver your order as reliably as possible.